Client Terms and Conditions

A.1 Agreement and who may accept it

These Client Terms and Conditions (Part A) and our Privacy Policy for Tutoring Clients (Part B, published at us.ututorsacademy.com/client-privacy, with its Children’s Privacy Notice at us.ututorsacademy.com/children-privacy) together make up the “Client Terms”, a binding agreement between U Tutors LLC, doing business as U Tutors Academy (“U Tutors”, “we”, “us”), and you, the parent, legal guardian or adult student who enrolls (“you” or the “Client”). By ticking the acceptance box at checkout or paying for Services, you agree to these Client Terms for yourself and for each Student on your account.

• You must be at least eighteen (18) years old and able to contract. Each person who receives Services under your account is a “Student”. If a Student is under eighteen (18), you represent that you are the Student’s parent or legal guardian with authority to enroll the Student and to consent on the Student’s behalf. An adult student who enrolls for themselves is both the Client and the Student. If a parent pays for a Student who is eighteen (18) or older, the adult Student must also sign the Client Services Agreement.

• The “Client Services Agreement” is the agreement you sign before the free consultation; the “Portal Terms” are the terms you accept when opening a TutorCruncher portal account; and the “Website Terms” are published at us.ututorsacademy.com/terms.

• An account opened with false details, by a minor posing as an adult, or with a payment card you may not use may be closed for cause.

A.3 The Services

• The “Services” are one-on-one academic tutoring and test preparation (including for the SAT, PSAT, ACT, ISEE, AP exams, GRE, GMAT, MCAT, DAT, OAT and TOEFL), in person at our Coral Gables center and, where agreed in writing, online, including the free consultation. Camps are offered under separate registration terms and are not part of the Services.

• Instructors are selected and assigned by U Tutors and may be employees or independent contractors; we may change the assigned instructor and will tell you when we do.

• The Services are academic and supplementary. U Tutors is not a licensed child care facility and provides no child care, custody, transportation or supervision outside the scheduled session, and no medical, psychological, counseling or diagnostic services. We do not use companion or emotional-support chatbots with Students and have no duty to monitor a Student’s emotional wellbeing, other than reporting suspected abuse, abandonment or neglect as Fla. Stat. § 39.201 requires.

A.5 Fees, packages and payment

• Tutoring is billed by the hour at the rate quoted to you in writing after the consultation (starting at $85.00 per hour). Hour packages (10 hours at 10% off, 15 hours at 15% off, 20 hours at 20% off the quoted rate) are paid in full at checkout. Hourly (non-package) sessions are invoiced after they occur and are due within fourteen (14) days of the invoice date.

• Rates may change on fifteen (15) days’ written notice. Hours already paid for are not affected.

• Before the first paid session every Client saves a credit or debit card in the portal, including Clients paying with scholarship funds. Payments are processed by Stripe, Inc.; we do not see or store your full card number. You authorize U Tutors to charge the saved card for packages you buy, hourly sessions, late-cancellation and no-show charges under Section A.6, private-pay balances under Section A.8, and other amounts you owe under these Client Terms or the Client Services Agreement, each itemized on a receipt or invoice. You may replace the saved card at any time in the portal (Account → Billing); removing it does not cancel amounts already owed.

• A check, debit card payment or electronic funds transfer that is returned or dishonored incurs the service charge allowed by Fla. Stat. § 68.065 ($25 if the payment is $50 or less; $30 if it is more than $50 and not more than $300; $40 if it is more than $300; or 5% of the payment, whichever is greater).

• You agree to contact us before disputing a charge with your bank. If you do dispute one, we may send the bank our record of your acceptance of these Client Terms and the session history. This does not limit any right you have under law to dispute a charge.

• Instructor travel and preparation time are not billed.

A.7 Refunds, expiry and your right to cancel

• Right to cancel. U Tutors gives you the right to cancel without penalty within three (3) business days after the later of your first acceptance of these Client Terms at checkout or your first signature on the Client Services Agreement. We refund all payments within thirty (30) days after receiving your notice, except the hourly rate for any paid session delivered at your request before the notice; amounts paid with scholarship funds are returned to the scholarship account or as the SFO directs. To cancel, email ututors@ututorsacademy.com from your account email, or deliver or mail a signed, dated notice to U Tutors LLC, 5915 Ponce de Leon Blvd, Suite 18, Coral Gables, FL 33146.

• Package refunds within 30 days. A package may be refunded within thirty (30) days of purchase. The refund equals the amount paid for the package minus the hours already used, with used hours valued at the undiscounted hourly rate in effect when the package was bought. Example: a 10-hour package at a $100 rate costs $900; after 3 hours, the refund is $900 − (3 × $100) = $600. If the result is zero or less, no refund is due and nothing more is charged. Refunds are paid within thirty (30) days of the written request, to the original payment method. After thirty (30) days from purchase, a package is not refundable except as stated in this Section or as the law requires.

• Expiry. Unused package hours expire twelve (12) months after purchase.

• Hourly sessions are not refundable once delivered.

• Termination by U Tutors. If U Tutors ends the relationship for its own reasons, unused package hours are refunded pro rata at the discounted package rate within thirty (30) days. No refund is owed if we end it for cause: non-payment; an academic-integrity violation or a request for one; harassment, threats, discrimination, damage to property or other abusive or unsafe conduct by the Client or Student; false enrollment details or an unauthorized payment method; or a breach of these Client Terms or the Client Services Agreement.

• Medical inability or discontinued service. If the Student becomes physically unable to continue on a doctor’s written order, or U Tutors stops offering the contracted service, unused package hours are refunded pro rata at the discounted package rate within thirty (30) days.

• Referral credit. A $150 credit is applied to the referring Client’s account after the referred family’s first paid session. It can be used only for tutoring sessions at the center, has no cash value, is not refundable, and is reversed if the referred family’s first paid session is refunded. Referral credits are not offered to Clients whose sessions are paid in whole or part with scholarship funds (Section A.8).

• Refunds of amounts paid with scholarship funds are handled under Section A.8.

A.9 Student conduct, safety and online sessions

• The Student will attend on time, bring assigned materials, complete assigned practice, and treat staff and other students with respect. You will tell us in writing about learning differences, accommodations, allergies, medications or medical conditions that affect sessions, and keep emergency contacts current.

• Instructors tutor, explain and coach. They will not complete assignments, write essays, take exams, log in to a school platform as the Student, or provide answers for the Student to submit as their own, and you and the Student will not ask them to. If asked to, U Tutors may end the engagement for cause, without refund.

• For Students under eighteen (18), arrival, waiting and departure arrangements are set in the Pickup Authorization (Client Services Agreement Section 9). U Tutors does not supervise Students before or after the scheduled session and does not charge for waiting time. A Student under twelve (12) may be at the center without a parent on the premises only for the scheduled session, under an arrangement U Tutors has approved in writing.

• For online sessions, you provide a working device, camera, microphone and internet connection, and you keep the session link private.

• U Tutors does not video-record, screen-record or capture online sessions. An online session is audio-recorded only under the same opt-in and rules as a session at the center.

• If, during the engagement or within twelve (12) months after it ends, you privately engage an instructor you met through U Tutors, a placement fee applies (Client Services Agreement Section 7).

A.11 No guarantee of results

We do not promise any grade, score, admission, scholarship, accommodation or other result. Practice results and estimated score ranges are study tools only.

A.13 Disclaimer and limitation of liability

To the extent the law allows, the Services are provided without warranties of any kind beyond those expressly stated in these Client Terms. U Tutors is not liable for indirect, incidental, special, consequential or punitive damages (including a denied admission, a lost scholarship, the cost of other tutoring, or lost data). Our total liability for all claims arising from the Services is limited to the greater of the fees paid to us in the twelve (12) months before the claim arose or $100. The exclusion and the limit in this Section do not apply to any claim arising from a minor Student’s injury, death or property damage, whoever brings it, or to liability for gross negligence, intentional misconduct or anything else that cannot be limited under Florida law. Releases of liability for injury are in the Client Services Agreement.

A.15 Disputes: informal resolution, arbitration, class-action waiver

• Before starting arbitration or a small-claims case, either side sends the other a written notice describing the dispute (to U Tutors at 5915 Ponce de Leon Blvd, Suite 18, Coral Gables, FL 33146 or ututors@ututorsacademy.com; to you at your account email), and both try in good faith to resolve it within thirty (30) days.

• If it is not resolved, any dispute arising out of or relating to these Client Terms, the Client Services Agreement, the Portal Terms, the Services, billing, or calls, texts or emails from U Tutors is decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and the Federal Arbitration Act, in Miami-Dade County, Florida, except that (a) either side may bring an individual claim in small-claims court; (b) U Tutors may ask a court to stop misuse of its materials; and (c) the arbitration agreement and the class, collective and representative-action waiver in this Section do not apply to a sexual harassment or sexual assault dispute that the person bringing it elects to bring in court under 9 U.S.C. §§ 401–402.

• You and U Tutors may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. If a claim goes to court instead of arbitration, both sides waive a jury trial to the extent the law allows.

• The prevailing party in any arbitration or court case allowed by this Section may recover reasonable attorney’s fees and costs from the other side.

• These Client Terms are governed by the laws of Florida and the Federal Arbitration Act. Any court case allowed by this Section is heard in Miami-Dade County, Florida, and each side consents to personal jurisdiction there.